Shipping, Delivery, Returns & Refunds Policy

Shipping & Delivery

We currently deliver within South Africa only.

Delivery times may vary depending on your location and the courier service selected. Estimated delivery times are provided at checkout but are not guaranteed.

Courier Services

We use trusted courier partners to deliver orders. Tracking details will be provided where available.

Returns

If you are not satisfied with your purchase, you may request a return under the following conditions:

• Return requests must be made within 7 days of receiving your order
• Items must be unused and in original packaging
• Some items may not be eligible for return

Refunds

Approved refunds will be processed using the original payment method. Processing times depend on the payment provider.

Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

Please contact us immediately if you receive a faulty or incorrect item so we can resolve the issue promptly.

⚠️ This policy is a general template and should be adapted to your business operations.